Privacy Policy

Effective Date: 26 July 2025
Last Updated: 26 July 2025

Mukti Solutions (“we”, “us”, or “our”) is committed to protecting the privacy and security of our website visitors, clients, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information across our platforms and services in accordance with Indian laws (Information Technology Act, 2000, and its amendments), the General Data Protection Regulation (GDPR – EU), and the California Consumer Privacy Act (CCPA – USA), where applicable.

1. Information We Collect

We collect the following types of personal and business information:

  • Identity Data: Name, business name, company registration numbers (if applicable).
  • Contact Data: Email address, phone number, postal address, WhatsApp number.
  • Business Data: Industry, products/services used or inquired about, purchase history.
  • Device/Technical Data: IP address, browser type, operating system, device ID.
  • Usage Data: Website behavior, visited pages, form submissions, chat interactions.
  • Marketing Data: Preferences for communication, feedback, survey responses.

2. How We Collect Data

We collect your information through:

  • Direct interactions (e.g., contact forms, WhatsApp chat, email, phone)
  • Automated tracking on our website via cookies and analytics tools
  • Offline interactions, including meetings and events
  • Business partnerships and referrals (with appropriate consent)

3. How We Use Your Information

We use collected data to:

  • Provide and manage our products/services (e.g., CRTM, digital marketing, air fresheners, procurement)
  • Improve our website, products, and user experience
  • Fulfill legal or contractual obligations
  • Send transactional or promotional communications (with opt-out options)
  • Personalize content and marketing based on preferences
  • Prevent fraud and ensure data security

4. Lawful Basis for Processing (GDPR Compliance)

We rely on the following legal bases:

  • Consent (when you opt in)
  • Performance of a contract (to provide services/products)
  • Legal obligation (to comply with applicable laws)
  • Legitimate interests (to grow our business or prevent fraud)

5. Data Sharing & Disclosure

We do not sell your data.

However, we may share your information with:

  • Internal teams or subsidiaries of Mukti Solutions
  • Service providers (e.g., hosting, analytics, CRM, payment gateways)
  • Legal or regulatory authorities, when required by law
  • Business partners, strictly for the purpose of delivering mutual services (with NDA)

6. International Data Transfers

Where applicable, we ensure that any international data transfers are protected by standard contractual clauses, adequacy decisions, or other approved mechanisms under GDPR and applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined, or as required by applicable laws. Data may be retained for legal, tax, audit, or business record purposes for up to 7 years.

8. Your Rights

As per applicable laws, you may:

  • Access or request a copy of your data
  • Request correction or deletion
  • Object to processing or request restriction
  • Withdraw consent (if given)
  • File a complaint with a supervisory authority

To exercise these rights, email: privacy@muktisolutions.org

9. Cookies & Tracking

Our website uses cookies and similar technologies (like Google Analytics, Meta Pixel) to:

  • Understand user behavior
  • Customize content and ads
  • Improve site functionality

You may manage your cookie preferences in your browser settings.

10. Data Security

We take reasonable technical and organizational measures to secure your personal data, including:

  • SSL encryption
  • Firewalls and anti-malware tools
  • Role-based access controls
  • Regular security audits and backups

11. Children’s Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The revised version will be effective as of the updated date mentioned at the top. Please check back periodically for updates.

13. Contact Us

For privacy-related queries or to exercise your data rights, contact:

Mukti Solutions
Ahmedabad, Gujarat, India
🌐 www.muktisolutions.org

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